Terms & Conditions
1. Welcome to House of WB
Thank you for choosing House of WB. These Terms & Conditions explain how our booking and appointment process works, what we expect from you as a client, and what you can expect from us.
By booking an appointment with us, you confirm that you have read and agree to these terms.
2. Booking & Confirmation
All bookings are subject to review and confirmation by us. Your appointment is not confirmed until you receive confirmation from House of WB.
A booking deposit (a percentage of your treatment cost) is required at the time of booking to secure your appointment. This deposit will be deducted from your final balance on the day.
3. Cancellations & Rescheduling
We require at least 48 hours' notice if you need to cancel or reschedule your appointment.
Cancellations made with less than 48 hours' notice, or failure to attend your appointment without notice (no-shows), will result in the loss of your booking deposit.
If you are unwell or have a contagious skin condition, please contact us to reschedule. In these circumstances, no late cancellation fee will apply.
4. Late Arrivals
Please arrive on time for your appointment. If you are running late, please let us know as soon as possible.
Arriving late may mean we need to shorten your treatment to avoid disruption to other clients. If you arrive too late for the treatment to be carried out effectively, your appointment may need to be rescheduled and your deposit may be forfeited.
5. Payment
The remaining balance for your treatment is due at the end of your appointment.
We accept payment by card, bank transfer or cash.
6. Consultation Forms & Patch Tests
Some treatments require a consultation form to be completed before your appointment. This helps us ensure the treatment is safe and suitable for you.
A patch test is mandatory at least 24 hours before any tint, lash lift or lamination treatment. We reserve the right to refuse treatment if a patch test has not been carried out.
It is your responsibility to disclose any relevant medical conditions, allergies, sensitivities or recent procedures prior to treatment. We cannot accept liability for reactions arising from undisclosed information.
7. Preparing for Your Appointment
For waxing treatments, please ensure the area is clean and hair is at least 2-3mm in length for best results. Avoid applying moisturiser, fake tan or oils to the area on the day of your appointment.
For lash and brow treatments, please arrive with clean lashes and brows, free from makeup and mascara.
Please inform your therapist of any allergies, skin conditions, medications or recent procedures before your treatment begins.
8. Health & Safety
Please inform us of any medical conditions, pregnancy, skin conditions, allergies or medications before your appointment. Some treatments may not be suitable and we will always advise accordingly.
We operate a strict hygiene policy. All tools and equipment are fully sanitised between every client, and fresh couch roll and clean towels are used for every appointment.
We respectfully ask that clients do not attend if they are feeling unwell or have any contagious skin conditions. Please contact us to reschedule at no charge.
The studio is a private, professional space. We ask that clients attend alone where possible. We are unable to accommodate additional guests or children during treatment.
9. Refunds – Completed Treatments
We take great pride in the quality of our treatments and your satisfaction is very important to us.
We are unable to offer refunds on treatments that have been carried out. All services are performed by a qualified professional and the results of beauty treatments can vary depending on individual skin type, hair type, aftercare and lifestyle factors outside of our control.
If you have any concerns about your treatment, please let us know as soon as possible – ideally within 48 hours of your appointment. We will always do our best to put things right, which may include a complimentary review appointment at our discretion.
10. Retail Products
Unopened retail products may be returned within 14 days of purchase with proof of receipt.
Opened products cannot be refunded for hygiene reasons.
11. Your Privacy
We collect and store your personal information in accordance with UK GDPR regulations. Your data is used solely for the purpose of providing our services, contacting you about your appointments, and keeping necessary treatment records.
We will never share your personal information with third parties for marketing purposes.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will apply to bookings made after the updated terms are published.